Appalling service

My father is an 81 year old man, who worked for 65 years and contributed to the UIF for roughly 40 years. The service and priority given to his claim has been absolutely appalling, to the point where it is affecting his life and survival. He has sent around 30 emails over the past 6 weeks and the UIF staff have made promises that payment has been made, but nothing has been received to date. It has been stressed that the money is uregntly required, however the UIF staff choose to ignore requests for a proof of payment. These individuals are unprofessional and lack a good work ethic, they simply do not care. Will my father ever receive his funds is now the question. Should something happen to him, this constitutes grounds for a civil suit, because they are playing with his survival and could ultimately face eviction because of an evident lack of compassion and understanding of his compromised position. I cannot believe that for all his contributions, that he is given no thought or priority. The people inmvolved hide safely behind their desks and do not provide any satisfactory service at all.