Appalling service

The worse public service I have ever encountered. It’s been 3 months now of being messed around with I keep getting sent from pilar to post with no tangible help nor progress up to now. I don’t get the consistent advise no one knows what to do for me to get help of the phone when I get to a brach I get chased away told call the contact centre, when I call the contact centre not even the team leaders knows how to service I am told wrong information aa if no one there is actually trained no knowledge I am out of options now I don’t know what to do. I’m doing this review with a heavy heart from how much time and money I don’t have get this claim over and done with