Annoyed customer

Good Day

I have been trying to get assistance from the Roodepoort branch and all they say is we need to submit payment claims by force online and that their systems are forever offline. On the 28th of may I was told at the branch again to submit on ufiling. When checking with the call centre they said my payment request was not done though I got even an sms after submitting. The call centre agent even said the branch staff gave me the incorrect website to request. Which means that there are *********** people working at the branch. I then went to the new website and submitted on the 4th of June and still have not received any payment. When contacting the call center toll free number I'm told I should wait 10 more days as my case has been escalated. This is such an inconvenience as this money is what I'm currently depending on but the government staff members at labour treat us like we are being a bother to them whilst they are there to work. It is very much unfair that I've worked for years and when have to get my money I'm given a run around. Where should we get the money for all these up and downs. To make it worse where should the data for going online come from when the labour department money is what a person is currently depending on. I'm absolutely disgusted by the attitude these staff members portray because this is what even adults need to go through. Would really appreciate an informed feedback and can not wait more that 10days again