Angry unprofessional department ever

Good day Sir/Madam

I trust you are well. I would like to lodge a complaint against Department of Labour regarding about my UIF Application. I app**** for UIF Payment at the Department of Labour dated 17 November 2022 and was told to wait for 6 weeks which it has elapsed. I have been following up with Labour calling their contact centre and I’ve told that my UIF application it’s still in progress and has not yet been approved. I tried to do it online which my account was blocked and was told by the contact centre agent to send my copy of my Identity which I did, up until now there’s no response from regarding about my Application and the online query. I stayed for the whole months without any payment and I have policies and debts that needs to be paid out. I would like to know what is the delay? And why is taking them too long to approve my application because I submitted everything thing the UI19 forms from 2019 and 2022 but still there’s no response or something no sms or email or whatsoever. Can Labour speed up the process please, my details are as follows: Full Name: Nathalie Mtila ID No: *** Contact No: *** Email: ***