A Profound and Life Changing Experience

Dear Reader,

I have never been more proud and emotionally taken back by the service of a Government Institution. The Randburg Labour Department will forever been etched in my heart as a Department that I can TRUST and RELY on to provide an impeccable heart warming service. I would like to share my experience with readers in a bit more detail.

I attended the Randburg Labour Department and initially lodged a complaint for assistance as I needed clarification on the process of Claiming UIF after being retrenched due to my deteriorating health.

Well, here is where the MAGIC begins. Within a few days, I receive a call on my cell phone from the Randburg Labour Department. A very well spoken and polite lady introduced herself by the name of Ms Margaret Tyelbooi, THE Deputy Director: Labour Centre Operations. Margaret advised that she had received the complaint, and would like to help me as much as possible, given my health concerns. Margaret was so understanding on the phone and made me feel seen and heard. After the call I was immediately contacted by Ms Tshifhiwa Murathi, who promptly and professionally assisted me with checking my documents to advise what was still required. About a week later I personally attended a meeting at the Randburg Offices with Margaret and Tshifhiwa. I was brought to tears after my interactions with these lovely ladies. I was treated with such humility and understanding regarding my health, my experience at the Department and the personal connection I made with Margaret will forever be held close to my heart.

I would like to thank the staff at the Randburg Labour Department and take my hat off to the incredible job they are doing despite the adversities and challenges being faced.

To Margaret, I'm not sure if our paths will cross again, but know that I thank you more than words can explain and will always hold our interaction close to my heart on this journey I find myself on.

There are powerful and influential companies out there that can learn a lot from the leadership and team under Margaret.