3 months and still wait for payout.

I app**** for my uif clai In November. I recived an sms about a 35 day waiting period. I recive. Another sms tha.Certain doc uments where missing, i went to the office to get them scanne, two weeks later another sms came throug stating that its beign rrejected. Went back to the office to reapply. Why must it be such a mission to receive money thats intitled to you.