1 YEAR,1 MONTH LATER,STILL NO MATERNITY PAYOUT!!!!

TO WHO EVER THIS MAY CONCERN<br> AFTER 1 YEAR AND 1 MONTH I STILL DON'T HAVE MY MONEY THAT I PAID WITHOUT FAIL.I SAT FOR DAYS ON END IN 2 DIFFERENT BRANCHES, I EMAILED MANAGERS AT 1 OF YOUR BRANCHES AND EVEN THEY DON'T DO THEIR JOB'S AS THEY GOT THE EMAIL AND SAID THEY WORKING ON IT. THERE AFTER NO ASSISTANCE WHAT SO EVER! THEY SUBMITTED ALL MY DOCS ONLINE 4 TIMES AND STILL NOTHING.I WAITED IN QUES FOR THEM TO TELL ME ITS SUBMITTED BUT THEY WILL REDO IT AND WE HAVE TO WAIT FOR AN ANSWER.I WAS ALSO TOLD THAT THERE BE DELAYED PAYMENTS DUE TO BACKLOG.HOW LONG DELAY!FINALLY APPROACHED A COMPANY WHO HELPS MOTHERS TO CHECK ALL DOCS AND SUBMITS ON THE MOTHERS BEHALF.THEY ARE NOT LOCATED IN GAUTENG AND MY COLLEAGUES HAVE USED THEM BEFORE. IN THIS WEEK WE SUBMITTED AND WE GET TOLD THEIR NEW RULE HAS TO BE TO APPLY IN THE PROVINCE WE LIVE IN AND THEY CAN NO LONGER HELP US.THAT COMPANY REFUNDED US DUE TO THIS BUT NOW ITS 1 YEAR AND 1 MONTH LATER AND I AM STILL STRUGGLING TO GET HELP!!! I CALL THE CALL CENTER AND THEY DON'T ANSWER AND THE BRANCH WONT ANSWER EITHER.SO WHO DO WE SPEAK TO .... MY MONEY DOES NOT GET PAID TO MY ACCOUNT IT GOES TO THEM FIRST BUT TO GET MY MONEY BACK IS A PROBLEM