UIF Claim

Good day, I really need help. The level of service I have received in trying to do my UIF claim it stinks. My contract ended last day of the month of May 2024. I received the UI19 and salary advice on the 27th June 2024. I tried to do the Ufiling online by myself. I have failed the vetting process. The system response was I have to contact the call centre or visit the branch. I called the call centre same day, and they requested my ID copy, so that they can be able to unsuspend my profile. I was told the turnaround time is 10 days. I had one on my phone certified with a date stamp from police station older than 6 months, I’ve sent it immediately. Following day which was on the 28th June 2024 I went to the Department of Labour in Pretoria to speed up the process. One of the consultants who was assisting me checked on their system and find out that I worked in two companies which is true. When my contract was about to end I started job hunting luckily I got another contract. The one that was about to end was extended for four months. Then the consultant said that he won’t be able to unsuspend my profile I need a letter from my company that extended my contract. I didn’t see the reason for that. I waited for those 10 days. I called back again on the 10th of July 2024 to do a follow up. I was told that they have received my ID however it has expired on the date stamp. I asked what if I have sent one without date stamp what was going to happen. He rep**** that it wasn’t going to be a problem. I was very upset because they could have told me on the first place when they received the document. Immediately I sent another ID copy, the consultant promised that he will send it to the right department that deals with that and I will receive an email with the link to create a new profile and it won’t request me to do the vetting process again. I thanked him. I waited nothing came into my email. Following day I contacted the call centre again, the consultant told me to wait for 3 business days. I got more and more frustrated about the service and *********** of the consultants. I haven’t filled my claim yet I waited for so long and after filling the will be a turnaround time of 35 days to be approved. After it’s approved you have to wait for 15 days to get your money. This is totally unacceptable. I ask myself that why they are giving us hard time and bad service when we have to claim, it is money after all. Please help in this regard; perhaps they will speed up the process. Their email: *** (They're not checking this email regularly.)