What an *********** department and a waste of tax payers’ money!

The TERS call center must be the most useless department I have ever dealt with! So many empty promises are made and absolutely nothing gets done there. Since opening this case (C-***) nearly 2 years ago, I have called more than 30 times; have had it escalated 8 times; been promised call backs from supervisors on 4 occasions, which never materialised; have sent in my bank statements on 3 occasions and have had the case red flagged to admin on 2 occasions and absolutely nothing gets done! My TERS payments were processed and paid into someone else's bank account which I have made them aware of on many occasions but until now I have not seen the money in my account. I suspect ********** activity but this case is always swept under the rug and a whole lot of empty promises are made.