Useless Government

Good day,

This is my complain, an email that I sent to The department of labour to complain.

I'm sending this email with great disappointment with the department of labour and the service I've received, went to Maponya to submit my papers for my maternity benefit, was then told that I would receive an sms from you guys saying that my documents have been received, which I did and was told that I would receive two more, 1 saying my application has been rejected and should ignore then another saying my application has been approved, all this was done on the 27th of September, till to date nothing has been done,on my forms I was given a date, the 30th of October to go sign, but why should I go to Maponya to sign if I haven't received any funds???? then I decided an hour ago to call the contact center which the service there was BULL! I spoke to Christina Malebye, who was so rude, refused to help me at all, then she called me rude, I didnt know that you can call a client rude, I also work for a call center and according to my experience, you never not even once call a client rude, I didnt even get to ask any questions, but already she was shutting me out and referring me back to Maponya where I did my application.....its frustrating so much because I worked so much and so hard for this money and to call with questions then get ******* Service is heartbreaking, i don't get paid at work and i dont think you guys understand how this means to us and how frustrating it is for us, then you dont help us....i asked to speak to the manager, she then told me that they're all in a meeting, i had to shout to get a Manager to speak to me, then Ofentse Sithole came to the phone to assist, she told me that all managers were in a meeting and she was appointed for the week....she advised me that my UI-2.7 was not scanned, and that the call center and offices dont work together, then how and why are they both called the department of labour if that's not the case? So my question is? Had I not called to find out, when then would I have known that not all my papers aren't scanned? I submitted everything to you guys!!! How can not all of them not be scanned? How? Why then do I have to go to Orlando offices to que again!! To get 1 paper scanned then wait for 45 days, because that's how long I've been waiting! For what nothing!!! YOUR SERVICE IN OFFICES, AND CALL CENTER IS NOT ON AT ALL, YOU NEED TO CHANGE YOUR STUFF, it's just not fair at all, then you try and call the offices, with no answer, I called Alberton, Maponya, Orlando and Braam...with no answer!!! Why are the phones there?