Uif making up hypothetical scenarios and lying about payments that were made.

I app**** for uif in January and it was sucessfulnin April and I got one payment in May.I did a continuation of benefits in June and July and August went to paymaster but ten days later it said paymaster closed and I received no money.I called the call centre and they started to make up hypothetical scenarios what's happening and gives that as feedback.They started lying to me that the queries has been resolved or the money has been released and I must wait a couple of days.They using jargon or phrases that is non existing in any finance term.They refuse to call team leaders even so when you escalate the teamleadees never call.back.The agents recuse to give there names as well.Point is they lying to us when we call in about the money is being transferred and they making up scenarios and giving that as feedback.I laid complaints but that was months ago.I sent emails to theres box none mens that and replies.They have even hanged up on me if they cant answer.I want to take this forward legally for the lying part but they just hang up and you can complain but nothing is done.This is a abuse of government resources.