Poor service from the department of labour in Cape Town

Hi,

I hope whoever may be reading this, will understand and assist. Running from pillar to post each time , seeking assistance from the department of labour law regarding UIF MATERNITY is pathetic, at which point does the consultant paid to assist do there work.

I have been calling the Cape Town branch, Athlone branch since February. No answer. Cape Town line is always engaged. I suppose many try and never succeed.

I have been on maternity for 3 months. I had a high risk pregnancy hence I have only app**** In May 2022. Went thrice to the department of labour in Cape Town regarding documents missing. Why doesn't the consultant advise on the first occasion that this is what is required, this is incorrect. Otherwise what do they get paid for if not to work thoroughly to avoid the long queue of many people coming there more than once. Wouldn't it be nice if work was done in a timely manner and done correctly.

Why does people in the government not want to change there ways. Are you that comfortable in your job that you have reached a point where you do not care about others applying for money to help for whatever reason. Like how satisfied are you with your job that helping others does not matter.

It's sickening to think you pay a portion or your salary for uif only to receive pathetic service and most importantly not receive your money owed to you.

When does it end. When will someone in the department decide change is needed.

It's easy to go to a store do your shopping complaining about the long queue, and the bad service received. Yet you as a consultant in customer service does the same. When is it enough.

I have called the contact center they are not able to assist as I did not apply online , apparently there are different systems they work on in the office. That makes no sense to me. Surely there should be a better way to resolve this matter other than standing in a long queue repeatedly with no concrete information. How long will you have a delay since covid has passed. There's always a delay. There's always people who does not want to work or help.

This is my ticket number. Ticket Reference Number: C-003517 which is irrelevant because I app**** directly at the department of labour on the 25May22 with no response, no ussd number.

I went to the office on Monday the 27June22. Stood in the maternity line to enquire the delay I my first payment. Basically checking the status.the consultant tells me I was in the incorrect line. I need to stand in the unemployment line which goes around the block for enquires. There is no help desk. Or to call the number on the door I advised her the number does not work , she shakes it off and says well I guess you have to stand in the line mamma.

This is so annoying. Gees. Anyone try this number let me know if you get through. ***.

I have seen the business has not responded to many complaints, I hope I will be lucky enough to receive a response or simply my payment.