Poor Service from Department of labour

Good morning

Please assist I have uncle who was severely injured from work whereby his finger was almost or 95% cut off but due to help of the doctors the finger was rejoined by stitches and also a wire has to be placed inside his finger for balance but still that finger us no longer working, he was admitted to leratong hospital for about 6/8 weeks and once discharged he followed all the protocols of claiming from labour also company worked for even now has happened, everything needed from him was provided, forms filled but still nothing and I myself wrote few emails to labour department to get the feedback but all I get was that auto response to come back to me or even try to call their number still the same no pick up. Please reach out to them or expose their poor service as Department of labour supposed to help us in such situations but instead they don't and my uncle's enquiry has been going on for years.