Not responding to emails and call center not able to assist via the phone

Honestly the worst service that I have ever received. I have sent over 8 emails, phoned about 20 times, even went to one of the branches, but still not resolved.

My user access have been disabled on Umehluko and no one can assist me with activating my user access. Every single time that I phone I get a different email address to send my query to, but don't get any response.

Clearly no one knows what they are doing or even care to assist.