Missing documents

After years of struggling with this department I eventually thought my struggle today, when I was deeply dissappointed again. My paperwork according to Mr Majova is not on the system. This is after I submitted it myself and was dated last year by labour department. This is the third time that Mr Majova does not have a proper way of talking to me. He is very rude, disrespectful and speaks loud in front of other clients. My personal business is screamed in front of everyone. I feel very aggrieved that my claim cannot be finalized. There is always an new excuse or paperwork that is not legible according to Mr Majova on the system. While I got copies of the exact documentationand it's clearly legible.