Fatal claims horrible services

I don't even know where to beginning telling the horrible service I got from this department. My late husband passed away at work on the 06/04/2022 till today I'm still struggling with is claim. I can't even tell you the amount of money I have spent out of my pocket trying to finalize this claim. I'm a widow with 3 kids but no one cares about that, the call center staff lacks empathy and they just tell you there is nothing on the system so we cannot help you. They don't know how ling it takes to process these claims? They don't even know what the process is and there apparently no escalation process. I went to the Mitchel's plain branch, Bellville and Cape town branch still no one could assist me. No one can even tell you what the payment schedule are or how they are calculated. I honestly don't know what to do as this is my children's money that their father left for them know it's going on 2yrs with nothing, no even a call to acknowledge receipt and explain the following process...