No Effective assistance.

I write this with a heavy heart. My brother is currently the Master’s Office and they still refuse to assist, after close to 3years trying to assist with this I am honestly lost at any clue as to why this is happening especially after you have sent the email. I don’t live Pietermaritzburg I had to go to GEPF PMB personally on the 28th of August, so the email of proof of payment be sent to Department of justice/master . This is really disheartening as a family we don’t know what to do now. Besides having to deal with the loss of my mother but this now is really frustrating. It is also unfortunate as to the delay of this whole process even with that he is told that as of the 1st of July 2024 ID green book is not accepted. To what end must this go on for till we get the assistance we’ve been begging for. The email was sent to PR Hadebe and TNN Ngcobo still there was no assistance. I asked to speak to the lady that was assisting my brother she refused and show she had no time nor patience. The level of service was truly disheartening especially considering how long this has been going on for. She even refused to disclose her name to my brother so he remember to come back to her when he does do the smart ID .