ZERO SERVICE DELIVERY

At the beginning of Sept I took leave to apply for my passport to be renewed. To date (22nd Dec) ZERO<br> Through the Dept of HA call centre I have followed up every week via email (gave up calling) only to be told they cant find my finger prints so they still cant process my renewal. Every week I ask what can i do to help resolve the issue only to be told every week that my case has been escalated for urgent assistance and they will come back to me. I have even tried to contact Mr Albert Matsaung (From the H.A web site) but two weeks later still nothing.<br> Just the same ******* service delivery one has come to expect.<br> If anyone has had the same issue and was able to get it resolved please let me know how you did it.