WORST CUSTOMER SERVICE EVER RECEIVED

Today I have had the worst experience at the Caledon Office. I am disgusted with the service I received from Mr Sunduzwayo.

Today I went back to follow up on my case, Mr Sunduzwayo was the only one there to assist me. I explained my situation to him. I told him that I have now calling Home Affairs for 2 years, I have been sending mails, and also visited the office several times.

At the time it was loadshedding, so I understood that he couldn't check on the system. I then asked him for a contact number to call him directly from my work. His response was NO, IT'S NOT MY DAUGHTER IT'S YOUR RESPONSIBILITY TO SORT IT OUT.

First of all, how the hell am I not taking responsibility for the change of my daughters' surname change???? I have been trying to sort it out for 2 years. For two years I have been told it is in process, and now the grandparents have to give consent.

I asked Mr Sunduzwayo how am I not taking responsibility??? HE THEN POINTED AT ME WITH BIG EYES REPEATING HIMSELF BY SAYING ITS YOUR RESPONSIBILITY AND WALKED AWAY WHILE I WAS TAKING.

I have never experienced such bad service in my life. I work with the public on a daily basis. Never have I spoken to any client like this.

This is the person sitting in front, that's suppose to welcome the public. He has no respect or integrity.

I hope the correct steps will be taken.