Worse service effer

I would like to lodge a complaint regarding my application for a smart ID card.

I app**** at the Home affairs branch at Cresta mall in Randburg, Gauteng for my Smart Id card. I app**** on the 24th of January 2025.

After 6 weeks I went to the offices to enquire about the Id card. The lady at the enquiries desk took my ID book locked into the system and told me the that according to the system, my photo and finger prints did not match. Whatever that meant I still don't understand. Then she send me to a supervisor who took my name, Id number and cell number. He said he will look into it but he doesn't know when, because he is busy.

I went to the offices 4 times since that day. The last time I was there was about 2 months ago. I was send to the ID collections desk. The lady there also wrote down my details into a book and said that they will let me know what's happening, because it was referred to check at head office.

But she also told me that I shouldn't get my hopes up to receive my ID card soon, because there are people who where waiting for their ID cards for longer than a year already.

My question is. Why do Home affairs even bother to open extra offices at banks and other malls if they cannot even do the basic stuff?

We are expected to pay right away for our new Id cards, but then you get this ****py service. On television the minister of Home affairs are telling the nation that the service is going to be better and they want to give everybody new Id cards which will stop ***** etc etc.. But I would suggest taking time and visit the offices and make sure everything is running smoothly before making promises that cannot be cept.

Also maybe you should first find out why there are still so many people with green Id books. Not only because they cannot get to an office or get an appointment, but because they did apply for a smart ID card but never received it. Allot of people are angry because they had to pay for the ID card but never received it. And when you enquire about your ID card you are either being cut off when you phone, or are being given a stupid excuse why the ID card is still not ready.

We were so hopefull when a new minister was appointed after the elections, but it seems as if it hasn't changed at all.