Why pay tax for ******* service

Department of home affairs port elizabeth Cleary park is the most unorganized place I have been to in my entire life . We phoned them yesterday to find out if the child's birth certificate are ready We were told it's been ready for over a month . We were never notified that the birth certificate is ready. Now we are here and the service is pathetic beyond understanding . Going to leave because we can't be helped the printer is broken this is a joke really