Why does this branch only make priority for online bookings what about people or old people that don't have access to internet, as the woman said even of you number 10 and there online booking number 200 that's last you gone have to wait for number 200 b

Why does this branch only make priority for online bookings what about people or old people that don't have access to internet, as the woman said even of you number 10 and there online booking number 200 that's last you gone have to wait for number 200 before number 10 that walked in without online booking most probably even an old person with no internet access get help where is the logic in this . Instead have another desk strictly helping online booking and strictly helping walk ins without online bookings