Where is 'Service Delivery'???

I app**** for a certified copy of death register (vault copy) at the Bellville branch of Home Affairs on the 8th of January 2015. I was told that the maximum waiting time to delivery of the document was 8 weeks.<br> <br> However, after calling the call centre, I discovered that they captured my application incorrectly and the wrong document was retrieved. On the 25th of Febuary I escalated my complaint and was referred to Ms Tamsin Sas at the Bellville DoH. She said that it was most likely I would receive the correct document by the 8th of March.<br> <br> Today is the 20th of March and I still am no closer to receiving the documents (which I had to pay for as well).<br> <br> Despite me calling the call centre and Bellville DoH Branch numerous times, I keep getting told to be patient. I cannot even get information about how to get my complaint escalated to a higher level.<br> <br> I think its time for name change: 'DoU Affairs'. - Department of USELESS Affairs.<br>