Waiting 6 weeks for Identity document

<p>On the the 24th January we were finaly able to complete the application for a identity document for a 1st time applicant. This is after 2 attempts to apply and being told the system is off line. The application was completed and a sms was received on the 24th confirming the application and since no other information has been received.</p> <p>The applicant has been at the home affairs office in johannesburg CBD on 2 occasions once again being told the system is offline and on the 21st February then told it might take another 2-3 weeks. We then contacted the call centre and was told that the printer was faulty and the Identity document was last</p> <p> </p> <p>worked on on the 14 Febraury 2017 and there is no turn around time for when the document will be ready. I then requested to speak to a manager and was then put on hold. i hung up asked to speak to a manager again and the Qlaisho Matebulo insited on assisting. After being on hold for almost 3min Qlaisho Matebulo adviced the ID will be ready by the end of the week. I then asked to speak to a manager again and was told Qlaisho Matebulo i have no right to speak to a manager and that i am unreasonable. </p> <p>3rd call and i received a e-mail address to complain to....... </p> <p>As the reputation is of most government service providers one should not be surprised i am saying the bad service stops by Me i will escalate this to Jacob Zuma the Obnisman and whatever point of escalations. We have to stop accepting bad service.</p>