Very poor service from Mr Phillip Ramabuda

We are lie overseas and app**** my son passport a year ago. Mr Phillip Ramabuda has put us through the hell . He does not response to the email EVER!!! After 11 month received our application he rejected the finger print , we went into the Australia police station waited and paid to do second one , after a long chase up and finally got the embassy to get a feed back simply fingerprints rejected. Australia standard finger print is not good enough for South Africa or is this bureaucratic **** just trying to delay the work !! When you ever dare to respond to the email whhere it is wrong!! One year later all we got is fingerprints rejected , Australia police also confused all the fing prints done by the are aceepted by anywhere in the world but you Mr Philip RAMABUDA!!! Now we have to trace 300 km to only South Africa consulate to prove you have no excuse to reject the application! This is totally not acceptable from you , what **** service you have provided to overseas South Africa’s!! It is our expense our time you don’t CARE !!