Very poor service at Newcastle Department of Home Affairs

I'm so disappointed about the poor service I received at the Department of home affairs Newcastle today (05 October 2021). I arrived there at 6 a.m to make an application for an identity document. I joined the queue waiting for the office open. At around 7h45, a security guard asked me how I would like to be assisted and I told him that I would like to apply for an identity document and he told me to continue wait on the queue. At 9h30, I was told to write my name in the register of people that will be attended to on 7 February 2022. Therefore, I was told to leave and return on 7 February 2022 to apply for an identity document. I'm so disappointed that I have to wait for four months to be assisted while their office is open and functioning. Kindly assist me.