Very important to most users!

I app**** for South African citizenship on 24-07-2012, which is more than seven long years ago with absolutely no resolution in sight! More than 150 emails have been sent with no replies forthcoming! The presidential office phoned me & I emailed all the details & was told that they were totally committed to resolving the matter - that was more than two years ago! I repeatedly phone the number they used to contact me but the phone just rings. Visits to their office in Barrack street result in being told to return in three months, without them even picking up a phone, checking on their computer or calling a colleague for assistance. After enduring this for five visits, I realise I was wasting my time. If anybody out there has any constructive suggestions to sort this out, I will be eternally grateful! I must be approaching the likelihood of being entered in the Guinness Book of Records as the longest waiting customer!