Very bad treatment at Johannesburg Home Affairs branch

My wife and I went to apply for our temporary IDs and their system was offline the first day. There were long queues outside the Johannesburg branch but very few people inside that were being helped. We also went afterwards to check if we can be assisted by normal ID side for application of new IDs once we came down from 5th floor with someone we met while in the temp ID queue but the very rude employee told us to rather go back and wait in the car as we could not go through to even speak to enquiries. He seemed to be upset at seeing coloured people like me and my wife which is kind of normal here in Johannesburg these days. Their security officers seemed more helpful. Anyway we went back the next day only to hear the same thing of being offline again from another rude employee at temporary IDs side (5th floor) and we couldn't even take the form to complete and had to leave immediately. The very disgruntled and unhelpful home affairs personnel just seems to rule the roost at that Johannesburg Home Affairs offices making your day even worse. Very bad service indeed from that department branch.