Using State Resources Efficiently

Good day Team<br> <br> today i went to this department mentioned above to apply for my ID,and i went through all routines at home affairs counter-to-counter,verification and ticket dispatch desk etc,i was exhausted when entered the premises having stood for long outside on a snaking queue,my perception changed all together when i went to the last counter about this department,which is capturing application,but the data capturer (i coudnt see her name)was outstanding for me polite in speaking,and not being defensive when you critique her department about service levels she accept it and regard it as an improvements,clean workstation,she is customer oriented,does not let her fellow colleagues distract her with \mgozi"while assisting clients.service focused and pay attention to detail"