Useless Institution with the WORST "Customer Care"

It's now been officially 43 days since applying for my passport. Travelled total 388km to Home Affairs on 4 x separate occasions. Spent approximately 7-8 hours on-hold via their useless customer care line. Been promised a "supervisor" will be calling back everyday for 2 weeks.

Nobody is able to assist and the info and promises they give me lead absolutely nowhere.

Absolute waste of tax money but very unfortunate that us South African's have no other options but to use these despicable institution.