Urgency, drive, tenancy

I have been amazed by the sense of Urgency, drive, tenancy from Khonziwe from Department of home affairs provincial pmb. She escalated my query had it resolve in 30 minutes after I had a horrible experience since 20 March 2022. I ended up driving to Stanger to apply for a new ID card.Eventually I got to apply for it and opted to collect on umngeni branch on several occasions have failed . Neli and Nqo gave me a horrible experience today, eventually Estelle and the branch manager heard me. Thank you for the allowing yourselves the opportunity to help me. I am glad you turned my horrible experience to joy. I finally secured a place I can call home after I spoke with you at the branch. The seller gave me till 10am today (POA) even after the deadline they accepted my offer. @Khonziwe thank you for your time and urgency.