Unsatisfied community member

I had a very bad expirience in Tongat Home affairs Last year Augast I went there to admend a name ,on the 1st occasion we were sent back home due to system issues I then went back the following day only to found out that my issue does not require any system I was then que for 3hours to get through to the consultant When I was there I was then told to go back home and bring the following documents ( parents I'd affidavit s and letter from the council at no point I was made aware to also bring the marriage certificate ) went back taking 3 taxis to go back home. Came back with the required documents including the marriage certificate was assiteded pictures and figure prints taken i was then told that I need to pay R140 which they informed me that it is for a smart I'd . The constant then advised to came back after 2months which I did however I was told that the admend mend was not yet processed . On the 11 February 2019 I went back que again then by 9oclock the system went off then came back around 10h00 or so .when it was my turn to be assited the consultant by the checking department told me that my I'd was not processed to my surprise no I'd was made the R140 was for the additional name so was advised to go que again outside for the I'd I qued there the entire day then the system went offline for 3 hours then came back continued quening then decided to go home as I was tired waiting and was in the far end of the que ,today on the 12th went back same story system issues from 9h30 to 12h45 still qued as my day was already wasted at 15h30 the lady from the photo booth asked me if I saw what time it was she then said there is no way that I will be assured I should came back tommorow when I explained my query she was petronizing faking her apology even started that she will just take a photo just to make me happy not that it will help as there system does not save what transpired the previous day .I would like this department to take their jobs seriously and serve the community as they promised to do when they app**** for the Job lack of professionalism and willing Ness to assist is evident in Tongat Home affairs . If system is the issue there should take necessary steps or actions to fix it as it's not possible that every day they expiriencing the same issue I feel like they are manipulating the system as some of the consultants left the premises by 3 people have to came back tomorrow to make payments by the cashier department whilst same of us were advised to came back tomorrow for the 3rd time It's not only time wasted however money is also wasted worst case they don't seem apologetic There was even an accident today we're one of the angry community pointed a gun on the security guard due to their unprofessionalism Please do accountability and fix this as our lives are at stake I won't be able to go back tomorrow have to go back home