UNSATISFACTORY SERVICE AND BAD ATTITUDE

WAS TOLD AFTER 3 HRS WAITING IN THE QUEUE THAT I CANNOT APPLY FOR A PASSPORT FOR MY SON AFTER THE APPLICATION WAS REJECTED THE DAY BEFORE BECAUSE OF THE QUALITY OF THE PHOTO,Y WAS IT NOT PICKED BY THE CONSULTANT YESTERDAY.ALL BECAUSE MY HUSBAND WAS NOT THERE BUT HE SIGNED THE REJECTED APPLICATION.WHAT FRUSTRATES ME IS I ASKED WHEN I GOT THERE AT INFORMATION WHY IS IT INFORMATION IF I CANNOT GET THE RIGHT INFORMATION.WHEN I AM REFERRED TO THE SUPERVISOR HE TELLS HE CANNOT OVERRIDE IT BUT SINCE I VE BEEN SITTING THERE I VE BEEN HEARING OVERRIDE WHO WAS DOING IT.NOW THAT EVERYONE IS LEAVING AND RUSHING I CANNOT BE HELPED.gOVERNMENT INSTITUTIONS ARE NOT HELPFUL AT ALL.