Unprofessional manager at Department of Home Affairs Edenvale

Made a booking for passport application on 17 February. Came in and completed the whole process including payment. Didn’t receive any communication from then in which I continued calling on multiple days as I stay far from the Edenvale office. No answer until 6 April where they tell me that there was a glitch in the system and I need to come back in to reapply. The apparent office manager, Daniel, was extremely rude. If I had not contacted them I would have never known that my application had not been processed. There is no sense of accountability from the DHA. Extremely unprofessional from Daniel shouting at me in the office.