Unhappy with service

Customer receipt LI 20 FG GP. Application GQV77X-9 I have app**** for the RSA smart ID since 05/03/2025 at springs home affairs. And i went to check today (09/07/2025) since the is no communication to date. To my knowledge this is not suppose to take this long. And still I have not received my smart ID card, because it is stacked somewhere because of photo issues. I don't understand why and how must I know without any communication. It's my right to get a respectful service as a tax paying citizen