Unfair treatment at Department of Home Affairs Vredenburg

So when arriving at the department of Home affairs Vredenburg at 8:00, you will get a ticket. But due to load shedding, they don't want to issue a ticket but some did receive tickets. So, not living in Vredenburg, I waited in my car for load shedding to pass. Just before 10, I went to the door so that I can collect my ticket. So the security guard said we should stand in a line and she is going to hand out tickets. She just walked past me, saying nothing, skipped me, and gave the people behind me tickets. All I need to do was to collect my ID card.