unabridged Birth Certificate not received, since 2018 after the application.

My details are Bonisile N G Manamela ID ***and Bimbi E Manamela ID ***, we app**** for a surname change for my daughter Zamokuhle K N Manamela ID ***, from Zulu. The surname was changed correctly. In 2018 I app**** for an unabridged birth certificate 2018, till today I've been taken from pillar to post. I urgently need the birth certificate to apply for grade 8 for my daughter. The reference number that I was given is ***. I'm requesting urgent assistance.