Unabridged birth certificate not ready.

I thought I was being pro-active, when more than 15 months ago I went to apply for this document as I did not want to be left scrambling when I needed to travel with my family.<br> <br> I was told to do a name change as your department had gotten her surname wrong on her original birth certificate.<br> <br> It was Nuha \Khan"";for the third time they needed this letter. """