Unabridged Birth certificate nightmare

<p>I am sitting writing this complaint. I first app**** for my daughters unabridged birth certificate in 2014. the documentation was "lost".</p> <p>I re app**** in 2015. I was then asked to return to the long home affairs ques in Bellville to fill out more forms in 2016. The unabridged birth certificate still did not arrive.</p> <p>I returned again in January 2017 to begin this process again. I have been on the phone with the home affairs call centre every week. I have emailed every "manager”, contacted every possible number...I have a case number, I have a waybill number.... I have a family trip overseas that will be cancelled if we do not receive the document within the next week.</p> <p> </p> <p>I just spoke to "Chris " at customer call centre who has told me that I need to return to Home affairs and fill out more paperwork??? "The documents cannot be located", he says to me all nonchalant ...</p> <p>I don't want to shoot the messenger but then who is responsible for this complete incompetence.</p> <p>How does it not cause a sense of despondence for our government and the system? Where is the pride?</p> <p>I'm sorry, I just don't get it! I understand and appreciate the need to protect our children, but then the system needs to work for the people. I have a feeling that my child will be missing out on a magical family holiday this April because her papers are sitting under some cup of cold tea and no one seems to give a damn!</p> <p>Who do we speak to? there are no direct contact numbers for the department processing the certificates! There is no accountability!</p> <p>Will the person with character and integrity Please STAND UP!</p>