unabridge certificate case nr ***

Good day

This is with utter frustration that im writing this letter as I have been waiting for my daughters birth certificate since last year and every time I call im told they are waiting for records, which record no one can tell me, when we went to alberton we were informed to re-apply because they could not find the records now still no one can supply an answer as to what is happening as I could not register my daughter in another school, nor open a bank account and as it is she is already turning 16 in November and still we will be waiting for a unabridged birth certificate, the service receive from the call centre is very poor and it seems that they do not know what is happening and cannot give a proper answer just call again next week, and ive been calling since last year, is there any other way of sorting this out or how can I take further steps about this

I need an answer as to why the delay is happening and what happened to the so called records that cannot be found we app**** for this last year in may and had to go in again in june and still no one can tell me why this is taking so long, in January this year we were told to re-apply so I would like to have a proper answer then waiting for records.