Turned away from Home Affairs

Hi I went to Home Affairs Somerset West after 12 pm today where I always used to go, to take my child to apply for an id. At the door there was a plastic from one side of the door to the other to keep people out. the lady told me that no people get accepted or allowed inside unless you have app**** online , we must come back in the morning when they open again which I find strange and unacceptable. I always applaud Somerset West Home Affairs for their good service but today we received poor service. We were turned away and it was still early.