Town Centre Home Affairs lack of service delivery

My friend app**** for her sons first time ID document in September 2017 which she was told to pay for by public officials at Town Centre Home Affairs in Mitchell's Plain, Cape Town. They also told her that her sons ID was already app**** for back in 2011, which was not the case. A foreign national in Gauteng had somehow been issued by Home Affairs my sons ID. They said they would investigate and feedback but the process could take up to nine month. After three month of no feedback I email them and after weeks they come back to me to say that the ********** ID was never collected in 2011 and destroyed in 2012. So even after discovering this they have still asked my friend to come and make a new application which needs to be paid for. Either someone has lost the 2017 application or destroyed it and someone is profiting from ID fees as well. We still waiting since September 2017.