They failed to give me the service that I paid for!

I recently booked an appointment at ABSA Centurion Lifestyle to renew my passport. I need my passport for business purposes, so it is really important to me that I get it renewed. On the day of the appointment, I was not notified that it was cancelled until I arrived at the destination (which is 19 km from my house).

I wanted to reschedule my appointment so that I could renew my passport, so I tried to contact Home Affairs. I emailed the person responsible for Home Affairs at Centurion Lifestyle, as well as various department heads. I also emailed the Minister's assistant. Most of the emails gave me a mail delivery error or I did not receive any reply. I sent multiple emails to the people responsible and nothing happened.

I paid for the booking and I want my passport renewed. I did not receive the service that I paid for. This is unacceptable. I need the passport for work and it is urgent.