The infrastructure has collapsed - service a joke

Last year January 2015 I stood in the queue at Bellville for 3.5 hrs to apply for my son's unabridged birth certificate . Of course I had to make a payment for which I received a receipt. After numerous follow-ups from my side, in August I was informed that the department had lost my application and paperwork and I would just need to apply again. <br> <br> So this time I decided to go to the Malmesbury office, an hour's drive, another 2 hrs of queuing and I again app**** and had to pay again, (Malmesbury office can't recognize Bellville's receipt!!) Starting in November I again phoned every 2 weeks to find out what is happening, I got the same feeble fob off that the matter has been escalated and these are the reference numbers. <br> <br> Well now for the cherry, late yesterday afternoon Charles calls from the call center to tell me that my son's birth records cannot be traced on the system and I will need to take another days leave, once again drive to Malmesbury, once again stand in a queue for a couple of hours to complete 2 more forms required by HA so they can rectify their mistakes at my expense. <br> I could just cry... I need this certificate to travel.