The Computer system needs technological improvements and staff to be more considerate.

Had to visit the office 3 times before they could assist me with application for a Passport and smart card ID. The 1st two visits were a nightmare, system going offline after I had spent over 6 hours holding the LONG queue. On the 3rd day, I was finally able to get in and complete the application after having to negotiate (for over 30mins) with the manager to let me in since I had been there twice before and wasn't able to complete application due to their system becoming offline. Within a week of completing application, I received a confirmation sms to collect my documents as they were ready for collection.