Terrible service at Moponya Mall Department of Home Affairs

Been to department of home affairs at Moponya Mall today from 7:30..... it is now 12 o clock and I have been waiting for an hour and half first in the line... The workers are rude and have an attitude when you speak to them ....... I just left without recieving my ID as they didnt allow me in .. To wait 4hrs and 30min just for collection is terrible service