Terrible Immigration Employee at the DHA.

So today I was at home affairs in Cape Town. As I walk up to the DHA employee, I say good morning and wait on her response. No response so I say for a second time, "Good morning", she clicks her toungue and says good morning. So after the high how are you I need help, I explain my issues. This is ongoing for months with DHA. So she is. It interested. I say to her I might be a possible **** victim where to I report this? You must go Google she says. What!!! I am here and you cannot give me the details. Not my problems she says you have an attitude. Go Google because everyone Google's. This is why DHA is in the state that it is. I had the same non caring attitude when I flew to Pretoria. Is it a colour thing that I was spoken to in the manner that I was. Is good South African service only for certain people. Do have an attitude when I greet you? What happend to greeting? I have had excellent service from other government employees. This woman does not belong where she is. NB we the people pay for her salary.