Terrible Customer Service

<p>I called the Department of Home Affairs to check on what the turn around time is for an ID re-issue, after FNB informed me there was an issue with my id. The concultant confidently informed of a 6-8 weeks turn around time. I went to the Home Affairs ( Johannesburg CBD branch) on the 07/02/2017. I called on the 24/04/2017 and spoke to Oscar who kept me on hold for more than 4 minutes which i can imagine was thinking up of excuses for the incompetence and disregard of peoples time that the back office or administrators has over there. I asked for a manager and was placed on hold for a further 3 minutes until I ended the call to my dissatisfacftion. I called later at 03:32 on the same day and spoke to Sedibatse Molebatse who had basically had been better off just keeping me on hold. He gave me a lot of excuses and explainations that amounted to nothing being said and when I asked to speak to manager he/she was conveniently in a meeting which is protocol in call centres for when managers dont want to take a call I guess. The manager is Pontsho Malema and I hope with this complaint she will not be busy in a meeting to call me. Long story short I app**** for a re-issue on the 07/02 and called on the 24/04 to check progress, only then is my application being sent for processing. My frustration is that it has been more than a month. what were they doing with my application this entire time. I am not prepared to wait anymore and I am fed up of hearing about their processes which are a front for people reporting for work daily and doing nothing.</p> <p> </p>