Temporary ID application

MY WIFE WAS THERE TWO FULL DAYS IN A ROW WHERE ALL OTHERS GET HELPED THEN WHEN IT HER TURN TO DO HER TEMPORARY ID THEN ALL ID THE SUDDEN ITS OFFLINE WHATS GOING ON THE US LIKE CERTAIN PEOPLE GETTING REFUSED TO GWT HELPED TWO DAYS TRANSPORT MONEY WASTED FOR NOTHING I'm not impressed with the service provided from Akasia home affairs the service is utterly indescribable bad