SYSTEM HAS GONE BACKWARDS!

I was at the Alberton Home Affairs Office today for a passport renewal, which I have been procrastinating with as I dreaded going.<br> I was there in the mid afternoon, and joined the expected queue<br> <br> There was a very efficient Supervisor who communicated with us queuers as to what was happening inside as we were on the outside and I was one of the fortunate ones to be let in to join the inside queue.<br> <br> The system inside has gone backwards and not forwards i.e. step 1, go to a small counter to state your business, Step 2, go to cashier, Step 3 back to Step 1 counter to another person, Step 4, obtained a number and sat in a very long queue for photos (now bear in mind I had gotten photos prior, as per previous renewals), and there is only 1 photo booth for hundreds of people doing the same as me.<br> 16h30 came and the workers knocked off, BUT again the efficient Supervisor told all of us left behind what the next step was, i.e. get slip stamped and come back tomorrow and a prefered queue would be available to us.<br> <br> If the above was left up to me my system would be more efficient i.e. as before, pre get photos, go to one counter, for admin, photos, finger prints and payment and off you go!